Everything you need to know about your account transition to First Financial

What to know this week

Online banking will be unavailable from 5:00PM EST on Friday, March 13th until accounts are converted to First Financial Bank on Monday morning, March 16th. While things are under construction, here’s what to know:

• There will be no online banking access
• You can use your Westfield Bank debit card
• ATM access will be available
• Watch your email for more information about your account
   

Here's how things will change over the coming weeks:

March 13
Branches are open normal hours

March 14-15
Branches are closed to transition to First Financial

March 16
Changeover is complete

Need help

Need help? Have a question? Call our dedicated Westfield Bank conversion line where your call will be prioritized! Call center hours are:

Personal Banking questions  (833) 536-3100 (M-F, 8am-8pm EST, Sat. 8am-5pm EST)

Business Banking questions (833) 562-6200 (M-F, 7am-7pm)

Important information for our personal and business clients.

Personal clients

Learn more

Business, Agency, & RIA clients

Learn more

Personal resources

Conversion guide

Download

Terms and conditions

Download

How to get help

Get in touch

Frequently Asked Questions for Personal clients:

What to do now?

• Confirm we have your most up to date contact information. Both email and phone will be critical for logging into your new online banking account on March 16.
• Download your account statement history if you want access to more than 18 months of account statements. You can ask your banker if you aren't sure how.
• Opt into eStatements if you haven't already to ensure you are never charged a fee (fee varies depending on account type).

What's coming soon?

• February 12 - Watch your mailbox and inbox for a detailed welcome booklet and letter on using online banking.
• February 25 – Be on the lookout for information on how to log into online banking for the first time.
• March 1 - New Debit / ATM cards delivered - DO NOT ACTIVATE until March 16.
• March 6 - You'll no longer be able to edit or add new Bill Pay items.

What to expect the weekend of changeover?

• March 13 - Branches are open normal hours. Branches and online banking access both end at 5:00 PM.
• March 14-15 - Branches are closed and online banking remains unavailable. Transaction data will not be updated in real-time.

What to expect when the changeover is complete?

• Branches open on March 16 at 9:00 AM as First Financial Bank.
• You can activate your new debit card.
• It is time to log into online banking for the first time! Explore your new online banking platform.
• Check that all of your bill pay information has transferred over correctly. When automated withdrawals are supposed to come out, make sure to check that they come out as they are supposed to.
• Want to use Zelle®? Gives us a call after March 16 at 833-536-3100, or visit us in the branch, to get set up quickly and easily!
• Stop by a branch and get some treats, First Financial Bank swag and ask any questions you have.

Business, Agency, & RIA resources

Conversion guide

Download

Terms and conditions

Download

How to get help

Contact Us

f1RSTNAVIGATOR™ Resources and Conversion Guide

For our Business clients, we have user guides and instructional videos designed to make your transition to f1RSTNAVIGATOR™ as seamless as possible. View the links below for more resources and information.

Conversion Guide Additional Resources

Frequently Asked Questions for Business, Agency, & RIA clients:

What to do now?

• Confirm we have your most up to date contact information. Both email and phone will be critical for logging into your new online banking account on March 16.
• Download your account statement history if you want access to more than 18 months of account statement. You can ask your banker if you aren't sure how.
• Opt into eStatements if you haven't already to ensure you are never charged a fee (fee varies depending on account type).
• If you are an agency client, please visit our Oak Street Funding conversion page to learn about your account transition and find other helpful conversion resources.

What's coming soon?

• February 12 - watch your mailbox and inbox for a detailed welcome booklet and letter on using online banking.
• Late February / Early March - look for information on how to log into f1RSTNAVIGATOR™ for the first time.
• March 1 - New Debit / ATM cards delivered - DO NOT ACTIVATE until March 16.
• March 6 - You'll no longer be able to edit or add new Bill Pay items.

What to expect the weekend of changeover?

• March 13 - Branches are open normal hours. Branches and online banking access both end at 5:00 PM.
• March 14-15 - Branches are closed and online banking remains unavailable. Transaction data will not be updated in real-time.

What to expect when the changeover is complete?

• Branches open March 16 at 9:00 AM as First Financial Bank.
• Explore f1RSTNAVIGATOR™ for all your payment, treasury services, reporting needs, and more. Call us to activate your new f1RSTNAVIGATOR™ digital banking solution. Visit our dedicated First Navigator page for resources and activate your business Debit card.
• Positive Pay - It's important to note that you'll need to review and decided your Positive Pay exceptions. With First Financial, the payment will default to 'returned' if not decisioned and will be automatically returned.
• Remote Deposit Capture Transition - If using Remote Deposit Capture, watch for an email from @tacsuperior.com later this month. We're using a technology partner Superior Press to help you get setup smoothly and easily.
• You will not be able to make deposits after March 16th until your new system has been set up.
• Stop by a branch and get some treats, First Financial Bank swag and ask any questions you have, or call your business banker - they are ready to help!

Still have questions?

You can give us a call at our dedicated conversion support number:

Personal Banking questions  (833) 536-3100 (M-F, 8am-8pm EST, Sat. 8am-5pm EST)

Business Banking questions (833) 562-6200 (M-F, 7am-7pm)

Stay alert!

Protect yourself from bank impersonation scammers

Scammers may impersonate trusted banks or employees especially during major events like the Westfield and First Financial Bank acquisition to trick you into sharing private information or making unusual payments. Stay alert for unexpected calls, urgent requests, or suspicious links. Never share sensitive details, always verify sources, and report any suspicious activity. 

Learn More at our Fraud Resource Center

Learn more